Last updated: 2026-10-03
Refund Policy
Payments are processed by Paddle, our Merchant of Record. You can get a full refund within 14 days.
1. Full refund window
If you are not satisfied, you can request a full refund within 14 days of: your first payment for a subscription, each renewal payment, or the purchase of an add-on. No reason is required.
After a refund the subscription is cancelled (or the add-on removed) and the workspace returns to the Free plan. Nothing is deleted: projects above the Free limit become read-only.
2. After the refund window
Payments are generally not refundable after the refund window, and partially used billing periods are not refunded. You can cancel at any time to stop future payments and keep access until the end of the paid period.
Exceptions: if the Service was unavailable for a significant part of the period because of a problem on our side, if we were charged twice, or if we terminate your plan without cause, we refund the affected amount.
3. How to request a refund
Email [email protected] from your account's email address with the workspace name, or reply to your Paddle receipt. Refunds are processed by Paddle to the original payment method, usually within 5–10 business days depending on your bank.
Your statutory rights as a consumer, including any right of withdrawal under EU/UK law, are not affected by this policy.